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Why is the Green Light still on when the headphones are turned off?

• The green light is simply an ON/OFF indication of Active Noise Cancellation and Transparency Mode.
• If the green light is on after your headphones are turned off, you can turn it off by:
• 1. Switch off ANC by moving the switch to the down position.
• 2. Double click on the power button to turn off Audio Transparency Mode.  

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• Make sure the headphones are charged and connected to your bluetooth device. 
• Press play to make sure audio is playing.
• If you are using a 3.5mm headphone jack, make sure that both ends are connected.

No Sound from One Side

• Make sure the headphones are charged and connected to your bluetooth device. 
• Press play to make sure audio is playing.
• Reset the headphones (follow instructions from “How to Reset”)

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• Make sure the headphones are charged and connected to your bluetooth device. 
• Make sure the headphones fit securely on your ears. Adjust your headphones to ensure there is no air leakage.
• Try different sound output settings on your device or music app.
• Make sure that Audio Transparency mode is off. To turn them off, press the power button twice. 
• Reset the headphones (follow instructions from “How to Reset”)

How to turn on ANC Mode?

• Simply flip the ANC switch to On and a “Green” LED will light up (show picture of the ANC Switch)
• To save battery, please make sure to turn off when finished using.  The “Green” LED light should turn off. 

How to turn on Audio Transparency Mode?

• Simply double click the Power button to switch to Audio Transparency Mode (show picture of power button”.  You will hear a “beeping sound” when activated. 

Vibration Noise is heard with ANC On.

• When using your headphones with ANC ON while walking or running the sound of vibrations may be heard through your body.  This is normal and is not a malfunction.  

แนะนำ : Turn off ANC mode. 

• When using your headphones with ANC ON in an environment with unstable/bumpy air current (ie. on buses), you may experience a popping/vibrating sound.  This is not a malfunction. 

คำแนะนำ: Turn off ANC mode. 

Strong Wind Noise is heard with ANC/Transparency Mode On.

• When the ANC or the Audio Transparency Mode is set to ON, wind noise may become louder depending on the surrounding environment. 

คำแนะนำ: Turn off ANC/Audio Transparency Mode and use Normal Mode.

ANC mode does not work during phone calls or video calls.